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DesiSmiles Terms & Conditions

1. DesiSmiles and DesiMD are only facilitators or aggregators of health packages and treatment procedure packages. DesiSmiles and DesiMD enable their customers to purchase health packages or treatment procedure packages right from the comfort of their home or office by providing a choice of dental clinics and hospitals.

2. In order to provide a comprehensive choice of dental clinics and hospitals (service providers), DesiSmiles and DesiMD have tie-ups with many service providers. The numbers of service providers in the list increase along with the expansion of the network of service providers across various locations in India.

3. DesiSmiles and DesiMD's advice to customers is to choose a service provider they are aware of and whose services they are comfortable with. The customers can browse through the profiles of the dental clinics and hospitals; which lists the infrastructure available with the service provider and the profile of the dentists available with them for effective decision making.

4. DesiSmiles and DesiMD's responsibilities include: a. Issuing of a valid receipt of purchase of a health package or treatment package in its network of dental clinics and hospitals. b. Provide refund and support in the event of cancellation. c. Provide assistance for an effective service in its network of dental clinics and hospitals and sort out inconveniences, if any, during service delivery.

5. The customer or purchaser is required to furnish the following at the time of availing the services from our service providers a. A copy of the receipt of the purchase communication of health package or treatment package from a specified service provider b. Identity proof

6. Any purchase made through DesiSmiles and DesiMD are cancellable. a. Please see the cancellation policy of the respective health package or treatment packages, as it may vary among service providers. b. Please contact our customer support team for more details through email to info@desismiles.com

7. DesiSmiles and DesiMD will not charge any payment gateway charges or services unless otherwise specified in the purchase receipt or page.

8. Any complaints regarding the service delivery by DesiSmiles and DesiMD's service providers (Service providers refers to Dental Clinics and Hospitals) will be addressed to them (i.e., Dental Clinics and Hospitals) and the service delivery is the sole responsibility of the service providers (i.e., Dental Clinics and Hospitals)

9. The service providers shall perform the services with reasonable skill and care. However, where applicable, the service provider does not guarantee that the services will be uninterrupted or error-free or that any data generated, stored, transmitted or used via, or in connection with the Services will be complete, accurate, up to date, received or delivered correctly. The service provider may have to suspend services for repair, maintenance or improvement. If so, the service providers will restore them as quickly as is reasonably possible.

10. Any grievance should be reported in 3 to 5 business working days from date of service by service providers

Communication Policy

1. In case of a booking confirmation, an e-mail is delayed or fails because of invalid e-mail id or technical issues, etc., the purchase is confirmed as long as the purchase shows up on the confirmation page of www.desimd.com or packages.desimd.com or www.desismiles.com

  • a. DesiSmiles and DesiMD make the best efforts to provide the service and it shall be deemed that the customer might have received the communication of the purchase of the service through an e-mail id during the course of transaction based on the communication e-mails that are shared with DesiSmiles and DesiMD at the time of registration and purchase. DesiSmiles and DesiMD will not be under any obligation to confirm the authenticity of the persons receiving the alert. The customer cannot hold DesiSmiles and DesiMD liable for non-availability of the service.

2. By accepting the terms and conditions the customer accepts that DesiSmiles and DesiMD may send alerts to the e-mail id and the mobile phone number provided by the customer while registering with the service

  • a. The customer acknowledges that the information provided by DesiSmiles and DesiMD on e-mail or mobile phone number is an additional facility provided for the customer's convenience and it might be susceptible to error, omission and/ or inaccuracy

  • b. In the event of customer finding an error in the alert or message from DesiSmiles and DesiMD, the customer shall immediately inform the same to DesiSmiles and DesiMD.

    DesiSmiles and DesiMD will immediately make an effort to rectify the error

  • c. The customer shall not hold DesiSmiles and DesiMD liable for any loss, damage, claim, expense including legal cost that may be incurred/ suffered by the customer on account of the e-mail/ SMS communication on mobile phone number

3. By accepting the terms and conditions,

  • a. The customer acknowledges that DesiSmiles and DesiMD will call/ e-mail/ send SMS alerts, etc., to provide information or take feedback regarding the purchase/ service

  • b. The promptness and the clarity of the communication from DesiSmiles and DesiMD depends on many factors including the infrastructure and connectivity of the service provider. DesiSmiles and DesiMD is not responsible for the delay in communication in any way whatsoever.

  • c. The customer agrees to indemnify and hold harmless DesiSmiles and DesiMD and any other service provider of DesiSmiles and DesiMD including its officials; from any damages, claims, demands, proceedings, loss, cost, charges and expenses whatsoever including legal charges and attorney fees; which DesiSmiles and DesiMD and service providers of DesiSmiles and DesiMD may at any time incur, sustain, suffer or be put to as consequence of or arising out of misuse, improper or fraudulent information provided by the customer; or the customer providing incorrect number/ e-mail id or providing a number/ e-mail id that belongs to an unrelated third party.

For any further information please contact us on info@desismiles.com
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